At ExeWhy Mart, we want you to shop with confidence. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns:

  • You can request a return or exchange within 7 days of receiving your order.

  • To be eligible, the watch must be unused, undamaged, and in its original packaging.

  • Proof of purchase (order number, receipt, or confirmation email) is required.

Non-Returnable Items:

  • Watches that have been worn, scratched, or damaged by the customer.

  • Items purchased on sale or clearance (unless defective).

  • Any product returned after the 7-day window.

Refund Process:

  • Once we receive and inspect the returned product, we will notify you of the status.

  • If approved, your refund will be processed within 5–7 business days through your original payment method (or via bank transfer/COD adjustment).

  • Shipping charges (if any) are non-refundable.

Exchanges:

  • If you wish to exchange your watch for another model, please contact our support team within the return period.

  • Exchanges are subject to product availability.

Damaged or Defective Items:

  • If you receive a damaged or faulty watch, please inform us within 48 hours of delivery.

  • We will replace the item at no additional cost or provide a full refund.

How to Start a Return:

To initiate a return or exchange:

  1. Contact us via WhatsApp, email, or the Contact Us page with your order details.

  2. Our team will guide you through the return process.

  3. Ship the item back securely (shipping details will be shared by our team).

Contact Us:

If you have any questions or concerns regarding our Privacy Policy, feel free to contact us:

ExewhyMart

Lahpre, Pakistan
Email: : https://exewhymart.com
Phone: +92-00000